• Service
  Service is the https://www.CatLady.com website operated by CatLadyBox, Inc.
  
  
• Personal Data
  Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  
  
• Usage Data
  Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  
  
• Cookies
  Cookies are small pieces of data stored on your device (computer or mobile device).
  
  
• Data Controller
  Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
  
  For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
  
  
• Data Processors (or Service Providers)
  Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
  
  We may use the services of various Service Providers in order to process your data more effectively.
  
  
• Data Subject (or User)
  Data Subject is any living individual who is using our Service and is the subject of Personal Data.

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City, Country
• Cookies and Usage Data
• Online identifiers, such as Subscriber ID

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Cat Lady uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

If you are from the European Economic Area (EEA), Cat Lady legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Cat Lady may process your Personal Data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it's not overridden by your rights
• For payment processing purposes
• To comply with the law

Cat Lady will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Cat Lady will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. By providing us with your personal data, you agree that we may transfer, store, and/or process your personal data outside the United States.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Cat Lady will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

• Stripe
  Their Privacy Policy can be viewed at https://stripe.com/us/privacy
  
  
• PayPal
  Their Privacy Policy can be viewed at  https://www.paypal.com/webapps/mpp/ua/privacy-full
  
  
• Affirm
  Their Privacy Policy can be viewed at https://www.affirm.com/privacy
  
  
• Shop Pay
  Their Privacy Policy can be viewed at https://shop.app/terms-of-service

Customer Service and Order Fulfillment

We use third-party services for customer service, customer account management, and order fulfillment.

The information needed to provide services is provided directly to our third-party partners whose use of your personal information is governed by their Privacy Policy.

The service providers we work with are:

Shopify

• Terms of Service: https://www.shopify.com/legal/terms
• Privacy Policy: https://www.shopify.com/legal/privacy
  

Recharge 

• Terms of Use:
  https://getrecharge.com/terms-of-service/
• Privacy Policy:
  https://rechargepayments.com/privacy-policy
  

Postscript (SMS) 

• Terms of Service:
  https://postscript.io/terms-of-service
• Privacy Policy:
  https://postscript.io/privacy

Rebuy 

• Terms of Service:
  https://www.rebuyengine.com/legal/terms-of-use
• Privacy Policy: https://www.rebuyengine.com/legal/privacy-notice

Okendo 

• Terms of Service:
  https://okendo.io/legal-end-users/terms/
• Privacy Policy:
  https://okendo.io/legal-end-users/privacy/

Clarity

• Microsoft Services Agreement:https://www.microsoft.com/en-us/servicesagreement
• Clarity Privacy Documentation:https://learn.microsoft.com/en-us/clarity/setup-and-installation/privacy-disclosure

Klaviyo (email)

• Terms of Service:
  https://www.klaviyo.com/legal/terms-of-service
• Privacy Policy:
  https://www.klaviyo.com/legal/privacy-policy
• Cratejoy
  Their Privacy Policy can be viewed at  https://www.cratejoy.com/sell/privacy/
• Zendesk
  Their Privacy Policy can be viewed at  https://www.zendesk.com/company/customers-partners/privacy-policy/
  
• Shipmonk
  Their Privacy Policy can be viewed at  https://www.shipmonk.com/terms-of-service
  
  Triple Whale 
• Terms of Service: https://www.triplewhale.com/pages/terms-of-service
• Privacy Policy: https://www.triplewhale.com/pages/privacy-notice

Marketing, Giveaways, and Landing Pages

We use third-party services to send marketing emails and postal mails, and conduct A/B testing and host pages and/or giveaways on our Website.

The services we work with are:

• LeadPages
  Their Privacy Policy can be viewed at  https://www.leadpages.net/privacy
• Mailchimp
  Their Privacy Policy can be viewed at https://www.intuit.com/privacy/statement/
• Zapier
  Their Privacy Policy can be viewed at https://zapier.com/privacy
• Klaviyo
  Their Privacy Policy can be viewed at https://www.klaviyo.com/legal/privacy/privacy-notice

Surveys

We may conduct surveys to aggregate responses, activity and behavior of users so that we can identify trends, build product features that optimize customer experience, make product recommendations and provide guidance on which products and services work best in different scenarios. In these cases, we use third-party services for surveys.

The survey partners we work with are:

• SurveyMonkey
  Their Privacy Policy can be viewed at  https://www.surveymonkey.com/mp/legal/privacy-policy/

Business Transaction

If Cat Lady is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Cat Lady may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Cat Lady may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Cat Lady
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability
  

If you provide us with your friend's email address as part of a referral program, we will process such Personal Data in accordance with this Privacy Policy solely for referral purposes as requested by you. Please also see our Notice of Financial Incentives below. 

Remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

The rights and options described below are subject to limitations and exceptions under applicable law. To exercise any of the applicable rights and options, please follow the instructions below or email us at privacy@catlady.com. We will respond to your requests to exercise your privacy rights in accordance with applicable law. We may request additional information from you to verify your identity and complete your request. If we deny your request, we will explain why.

• The right to access. You have the right to obtain from us confirmation as to whether or not your Personal Data is being processed, and, where that is the case, to access the Personal Data. Whenever made possible, you can access your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right of correction. You have the right to have your information rectified if that information is inaccurate or incomplete. Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right of deletion. You have the right to have your Personal Data deleted. Whenever made possible, you can delete your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where Cat Lady relied on your consent to process your personal information.
• The right to opt-out. You may have the right to opt-out of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. As disclosed above, we may process your personal data for targeted advertising. To submit a request to opt out of such processing, please click the following link: “Do Not Sell or Share My Personal Information // Your Opt-Out Rights,” in which case we will respond to your request in accordance with applicable law.
• The right to appeal. Some US residents in certain states have the right to appeal our denial of your request, which you may exercise by responding to the message we send to you communicating our denial stating that you appeal our decision. In these cases, we will reconsider your request and then notify you of our decision.

Please note that we may ask you to verify your identity before responding to such requests.

If you are an EU resident, you have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

• Google Analytics
  Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
  You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:  http://www.google.com/intl/en/policies/privacy/
  
  
• Google AdWords
  Google AdWords remarketing service is provided by Google Inc.
  You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page:  http://www.google.com/settings/ads
  Google also recommends installing the Google Analytics Opt-out Browser Add-on -  https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:  http://www.google.com/intl/en/policies/privacy/
  
  
• X (formerly Twitter)
  X (formerly Twitter) remarketing service is provided by Twitter Inc.
  You can opt-out from their interest-based ads by following their instructions: https://help.x.com/en/safety-and-security/privacy-controls-for-tailored-ads
  You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page:  https://twitter.com/privacy
  
  
• Meta (Facebook, Instagram, WhatsApp)
  Meta remarketing service is provided by Facebook Inc.
  You can learn more about interest-based advertising from Facebook by visiting this page:  https://www.facebook.com/help/516147308587266
  To opt-out from Facebook's interest-based ads follow these instructions from Facebook:  https://www.facebook.com/help/568137493302217
  Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA  https://optout.aboutads.info/?c=2&lang=EN, the Digital Advertising Alliance of Canada in Canada  http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
  For more information on the privacy practices of Facebook, please visit Facebook's Data Policy:  https://www.facebook.com/privacy/explanation
  
  
• Pinterest
  Pinterest remarketing service is provided by Pinterest Inc.
  You can opt-out from Pinterest's interest-based ads by enabling the "Do Not Track" functionality of your web browser or by following Pinterest instructions:  http://help.pinterest.com/en/articles/personalization-and-data
  You can learn more about the privacy practices and policies of Pinterest by visiting their Privacy Policy page:  https://about.pinterest.com/en/privacy-policy

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

We provide you with this Notice of Financial Incentive so that you may make an informed decision on whether to participate in any promotional discounts, the Cat Lady Loyalty Program or the Cat Lady Referral Program, which we describe in our Terms and Conditions. These programs provide discounts, rewards and exclusive offers. When signing up for one of these programs, you may be required to provide us your name and contact information, such as email or phone number. We provide such information to our service providers to facilitate and provide you with the benefits and offers. We do not assign any value to your personal information, but where we are required by law to do so, the good-faith estimate value of your personal information to us is related to the value of the free or discounted products or other benefits that you obtain, minus the expense related to offering those products and benefits. Retail prices for our products vary. You are automatically enrolled in the Cat Lady Loyalty Program and the Cat Lady Referral Program by making a purchase or subscribing and paying the monthly subscription fee for products supplied to you each month. You can sign up for our promotional discounts by entering your email address or phone number in the pop-up that appears when you visit our website. You may withdraw from any of the programs at any time by contacting us at meow@catlady.com. Upon receiving your request, we will process your withdrawal from the program(s) within a reasonable timeframe and confirm your unenrollment.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us:

By email: privacy@catlady.com