We’re here
to help!

Oh no! We’re so sorry to see you go, but we totally understand that not everyone can stay furever. (We sure wish mew could!)

You can cancel your subscription anytime before your next renewal. Here’s how:

Log in to your account at www.catlady.com

Click Manage Subscriptions on the right side

Under the Active tab, choose the subscription you want to cancel and click Manage This Subscription

Scroll down and click Cancel Subscription

PURRLEASE NOTE:
We renew each month on the 1st or 15th, depending on your subscription. Be sure to make any changes by the 1st or 14th of the month at 11:59 PM EST. Once your renewal goes through, your order is locked in for the month.

Canceling your subscription stops future renewals, but it does not refund past charges.

If you placed an order by accident, email us at meow@catlady.com and we’ll do our best to help!

All plans auto-renew on the 1st or 15th of the month, depending on when you first subscribed.

Subscribers who joined on or after November 1, 2023:
Your subscription renews on the 1st of each month.
We’ll automatically charge the billing method you have on file.
Once your plan renews, your box is locked in for that month.

Subscribers who joined before November 1, 2023:
Your subscription renews on the 15th of the month prior to your shipment.
Your box ships the first week of the following month, no matter when you placed your order.

Need to make changes?
Make any changes to your account (like skipping or canceling) by 11:59 PM EST the day before your renewal date (either the 1st or the 14th, depending on your plan). After your renewal goes through, your box is locked in for that month.

While there’s no official “pause” button, you can skip your next renewal to take a little break.

Just log in to your account and click View Your Next Order. Then hit Skip and choose how long you’d like to skip for. You can always go back and unskip later if you change your mind!

Need help? Email us at meow@catlady.com and we’ll get you all set!

Absolutely! If you need a little break from all the cat lady goodies, you can skip your next renewal.

There are a couple of ways to skip, but the easiest way is:

Log in to your account at www.catlady.com

Click View Your Next Order on the right

You’ll see the details for your upcoming box

Click the Skip button and confirm

Make sure to check the New Renewal Date—this is when your subscription will renew and you’ll be billed again.

PURRLEASE note:
What skipping does depends on your plan:

Month-to-month: Skips one month

3-month plan: Skips the entire next 3-month renewal

6-month plan: Skips the entire next 6-month renewal

Changed your mind? No worries, you can always go back and unskip if your box hasn’t renewed yet!

Need help? Just email us at meow@catlady.com and we’ll help you out!

Need to switch cards or update your payment info? It’s easy and secure!

Here’s how:

Log in at www.catlady.com

Click Manage Payment Methods

Click Edit next to your current card

You’ll get a secure link sent to the email on file—click that link to update your payment method

Make sure to save your changes when you're done!

Be sure to update everything before your next renewal to avoid any payment hairballs!

Need help? Just email us at meow@catlady.com

We renew subscriptions each month on the 1st or 15th—check your account to see which one applies to you! Be sure to make any changes by the day before your renewal date (the 14th or 31st) at 11:59 PM EST. After your subscription renews, your order is locked in for the month.


Canceling your subscription does not refund past charges. Canceling makes it so you do not get charged any more in the future and your subscription will not renew.

If you ordered something by accident, please contact us at meow@catlady.com so we can help you

Oh no! If you updated your size but still got the wrong one, it probably didn’t go through in time before your renewal processed.

Size changes need to be made before your renewal date to apply to that month’s box. If it was after, the new size will start with your next one.

Send us an email at meow@catlady.com so we can make sure everything’s set for future renewals and make sure you get the right size!

Headed to a new place? It’s important to update your address as soon as you can so we can make sure your goodies gets delivered to the right spot. While mail forwarding sometimes works, it’s not guaranteed—your box could get sent back and cause delays.

Here’s how to update your address:

Log in at www.catlady.com

Click Address & Payment Details

Scroll to Manage Addresses

Click Edit to update your current address, or Add a New Address if needed

Save your changes!

Just make sure to update your info before your next renewal date to make sure your next box goes to the right place.

Need help? Email us at meow@catlady.com and we’ll help lend a paw!

Answer TK

Oh no! We’re so sorry to see you go—but we totally get that not everyone can stay furever. (We sure wish mew could!)

If you canceled after your renewal went through, your box was already in the works. The shipping email you got is for that box you were already charged for before canceling.

Canceling just stops future renewals—it doesn’t cancel a box that’s already been processed.

Not sure when your renewal happened or think something’s off? Just email us at meow@catlady.com and we’ll be happy to check it out!

If you skipped but still got a box, it usually means your skip didn’t go through before your renewal was processed.

Once your renewal goes through, your box is confirmed and being packed—so it can’t be canceled or skipped at that point. You’re locked in for that month.

You can log in and check your next renewal date. If it shows a date in the future, that means your skip did work, it just didn’t apply to the box you just got because your renewal had already gone through.

You can always go back and unskip if you change your mind (as long as your renewal hasn’t happened yet!).